Privacy Policy

1. Corporate and Jurisdictional Identification

• Legal Entity Name: TRILLIONEXA SYSTEMS LLP
• Operating Brand: IMMEBLE
• Registered Office: Mumbai, Maharashtra, India
• Corporate Website: www.immeble.com
• General Support Channel: team@immeble.com
• Privacy & Legal Requests: admin@immeble.com
• Governing Law: Laws of the Republic of India
• Exclusive Jurisdiction: Courts of Mumbai, Maharashtra, India

Statutory Grievance Redressal Framework

In compliance with applicable Indian information technology and data protection laws, the Company has designated a Grievance Officer. For escalated complaints, data right assertions, or compliance inquiries, contact the Grievance Officer, Legal & Compliance Division, at admin@immeble.com, TRILLIONEXA SYSTEMS LLP, Mumbai, Maharashtra, India.

2. Granular Categories of Data We Collect

To deliver a secure, location-accurate companionship experience, we collect both information you actively provide and telemetry automatically generated by your hardware device.

A. Data Directly Provided by the User

• Identity & Onboarding Markers: Full legal name, date of birth, age, verified gender identity, and current profession.
• Contact Credentials: Verified mobile telephone number and primary email address.
• Rich Profile Assets: Bio summaries, self-declared personal interests, social and behavioral matching preferences, and high-resolution profile imagery.
• Social Graph Synchronizations: Optional profile links or validation keys from third-party ecosystems (e.g., Meta, Google, Apple) when used for authentication.
• Crisis Infrastructure: User-designated emergency contact names and mobile numbers to support active safety features.

B. High-Trust Identity Verification Data

To maintain community safety and eliminate fraudulent or deceptive profiles, we deploy enhanced validation protocols:

• Biometric Liveness Verification: Real-time selfie images capture geometric data to cross-check profile asset authenticity and eliminate automated bots.
• Official Statutory Credentials: Where required by security levels or localized statutory mandates, we process government-issued identifiers. This may include Driving Licenses, Passports, Aadhaar data, or PAN details. These are utilized strictly for zero-knowledge or verified legal validation matching and are handled securely under applicable law.

C. Real-Time Geo-Location Telemetry

Because IMMEBLE relies fundamentally on local proximity, the platform processes location data:

• Precise Spatial Location: Real-time GPS/GNSS coordinates harvested directly from your mobile device OS.
• Coarse Spatial Location: Approximate proximity mapped via cellular tower triangulation, Wi-Fi BSSIDs, and IP addresses.
• Temporal Processing Background Mode: With explicit opt-in permissions, the application tracks location parameters in the background to send proximity triggers, localized community notices, or activate security monitoring during scheduled user meetings.

D. Communication & Interactive Media Metrics

• Internal Chat Metadata & Content: Text interactions, embedded graphics, video files, audio snippets, and structured legal or venue documents exchanged through IMMEBLE’s communication tools.
• System Moderation Access: Conversations are retained on encrypted cloud architecture. Automated engines and safety personnel may analyze this content exclusively to prevent fraud, moderate terms violations, address malicious content, or comply with authorized law enforcement warrants.

E. Automated Device & Telemetry Log Analysis

• Hardware Profiling: Unique device identification fingerprints (IMEI, IDFA, Android ID), specific physical models, vendor configurations, active operating system versions, browser types, active network carriers, language layouts, and IP addresses.
• Interaction Logging: Timestamped tracking of features accessed, user profiles viewed, interaction durations, search parameters, cancellation rates, system crashes, and review submissions.

F. Financial Transaction Management

If premium service tiers, premium companion configurations, or subscription architectures are deployed, we collect transactional metadata. This includes billing addresses, payment histories, and subscription packages. Full credit card primary account numbers (PAN) or banking credentials are NOT stored on IMMEBLE servers; they are directly processed by PCI-DSS compliant payment pathways.

3. Purpose and Legal Grounds for Data Processing

We process your personal information only under valid legal structures, primarily consisting of explicit contractual performance, legitimate organizational safety interests, and explicit statutory consent.

4. Recipients, Architecture, and System Sharing

IMMEBLE does not engage in open market monetization, rental, or sale of your personal dataset to third-party marketing entities. Data sharing is strictly restricted to the following functional interactions:

A. Inter-User Horizontal Transparency

To enable real-world safety decisions, specific items of your profile dataset are visible to other active platform participants: first name, age group, professional category, written biography, curated personal interests, community rating scores, and approximate proximity distance. Your precise address, exact GPS coordinate string, and personal mobile number are completely hidden unless you choose to share them yourself.

B. Specialized Data Processors & Infrastructure Vendors

We utilize verified downstream service providers bound by strict data confidentiality agreements:

• Cloud Architecture Providers: Encrypted data hosting environments (e.g., Google Cloud Platform, AWS, Firebase).
• Identity Engines: Automated third-party KYC, liveness tracking, and legal document verification platforms.
• Transactional Gateways: Regulated financial bridges (e.g., Razorpay, Cashfree, Stripe).
• Communication Layer Protocols: External communication pipelines routing automated SMS, push delivery packets, and WhatsApp alert channels.

C. Law Enforcement Disclosure & Sovereign Directives

The Company will share your information with government agencies, statutory bodies, or law enforcement authorities if required by law. This occurs in response to valid court orders, police investigations, or legal proceedings under Indian jurisdiction to address illegal activities, fraud, or threats to physical safety.

D. Corporate Restructuring & Asset Transfer

In the event of an institutional merger, corporate acquisition, private equity deployment, asset sale, or bankruptcy proceeding, user databases may be transferred to successor entities as part of the transaction. This data will remain bound by the privacy protection commitments established in this policy.

5. AI-Assisted Content Moderation and Profiling

To maintain safety within location-based interactions, IMMEBLE utilizes automated machine learning pipelines alongside human evaluation workflows.

• Automated Abuse Prevention: Machine learning models analyze in-app text chats, media assets, and behavioral interactions to identify and flag spam patterns, grooming behaviors, financial extortion, and hate speech.
• Dynamic Account Actions: If automated engines detect clear violations (such as bot setups or fraudulent profile images), the system may restrict account access.
• Human Appeals Layer: Users can challenge automated restrictions by submitting an administrative appeal to team@immeble.com.

6. Real-World Physical Meeting Safety Disclaimer

Critical Service Boundary Notice

IMMEBLE operates strictly as a peer-to-peer technology platform. The Company does not employ, evaluate, oversee, supervise, or monitor the actual physical behaviors, choices, background records, or real-world conduct of its users during offline meetings.

You bear sole responsibility for your personal interactions, scheduling configurations, locations, and safety choices. The platform strongly advises meeting exclusively in high-visibility public spaces, utilizing built-in safety infrastructure tools (such as live link sharing with emergency contacts), and maintaining personal situational awareness at all times.

7. System Retention Mandates and Erasure Architecture

• Operational Lifetime Retention: Your personal information is retained for as long as your account remains active on the platform.
• Post-Deletion Storage Requirements: When a user requests account deletion, IMMEBLE initiates profile removal routines. However, specific records may be retained for longer periods to meet Indian legal requirements, prevent fraud, or support active security investigations. This includes transactional summaries, serious safety incident reports, system audit logs, and identity verification markers.
• Irreversible Data Anonymization: Data not required for legal compliance is permanently stripped of identifying information and aggregated into anonymized datasets for system performance optimization.

8. User Control Over Personal Data (Data Principal Rights)

As a Data Principal under applicable legal frameworks, you maintain complete statutory control over your personal information processed by IMMEBLE:

• Right to Access & Portability: You can request a clear copy of your personal data stored on the platform.
• Right to Rectification: You have the right to correct inaccurate, outdated, or incomplete profile parameters at any time.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your account and associated personal information via the app settings or by contacting admin@immeble.com.
• Right to Consent Withdrawal: You can withdraw consent for specific processing practices (such as background location tracking or marketing communications) through your device system settings.
• Right to Nominate: In accordance with modern data protection standards, you can designate an individual to manage your data rights in the event of incapacity or death.

9. Cookies, Localizational Storage, and Tracking Infrastructure

IMMEBLE utilizes persistent and session cookies, software development kits (SDKs), invisible tracking pixels, and mobile analytical tags to monitor system performance.

• Functional Mechanics: These tracking tools maintain user login states, save localized language choices, record navigation paths, and track app crash metrics.
• Third-Party Integration Analytics: We integrate performance analysis tools like Google Analytics and Firebase SDKs to evaluate feature engagement and user acquisition trends.
• User Choices: You can adjust cookie preferences through your web browser or reset your device’s advertising identifiers. Disabling necessary technical cookies may limit access to specific features of the platform.

10. Strict Age Limitations and Children’s Privacy

IMMEBLE enforces strict age gates and is designed exclusively for adult users.

• Minimum Access Threshold: Users must be at least 18 years of age (or the legal age of majority in their jurisdiction) to create an account or utilize the platform.
• Minor Data Restriction: We do not knowingly collect, verify, or process information from minors under 18.
• Enforcement Actions: If we discover that an account belongs to a minor, the profile will be immediately terminated and its data purged from our servers. Please report suspected underage profiles to admin@immeble.com.

11. Information Security Architecture and Breach Protocols

We deploy strong administrative, technical, and physical security measures to protect your information:

• Data Encryption Standards: Information is encrypted using Transport Layer Security (TLS) during transmission and AES-256 protocols while at rest on our servers.
• System Access Protections: Access to personal databases is restricted to authorized operations personnel using multi-factor authentication (MFA).
• Security Breach Response: In the event of an unauthorized data breach, IMMEBLE will notify regulatory authorities and affected users within required statutory timeframes, providing details on mitigation steps.

12. Limitation of Liability and Multi-Party Indemnification

• No System Guarantees: IMMEBLE is provided on an “as-is” and “as-available” basis. The Company does not guarantee uninterrupted system runtime, absolute verification accuracy, or the complete safety of real-world interactions.
• Liability Exclusion: TRILLIONEXA SYSTEMS LLP, along with its officers, partners, and affiliates, will not be liable for any direct, indirect, incidental, or consequential damages resulting from user conduct, personal injuries, emotional distress, financial losses, or user disputes arising from offline interactions.
• User Indemnity Obligations: You agree to indemnify, defend, and hold harmless the Company from any third-party claims, legal expenses, or liabilities resulting from your misuse of the platform, violation of this policy, or infringement of another user’s rights.

13. Dispute Resolution, Mandatory Arbitration, and Jurisdiction

• Informal Consultation Pathway: Before initiating legal action, users agree to submit their concerns to team@immeble.com to seek an informal resolution.
• Mandatory Binding Arbitration: If a dispute cannot be resolved informally, it will be settled through binding arbitration conducted in accordance with the Indian Arbitration and Conciliation Act. The arbitration will be held in Mumbai, Maharashtra, India, and conducted in the English language.
• Exclusive Jurisdiction: Subject to the arbitration requirements, legal proceedings related to this Privacy Policy fall under the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

14. Policy Amendments and Continuous Consent

The Company reserves the right to modify this Privacy Policy at any time to reflect changing legal requirements, technical updates, or platform features. When updates are made, the revised version will be published within the app and on the website with an updated “Last Updated” date. Your continued use of IMMEBLE after these changes are published constitutes your acceptance of the updated terms.

Final Acknowledgement

By checking the consent box, registering an account, or accessing the IMMEBLE service architecture, you confirm that you have read, understood, and voluntarily agree to all provisions detailed within this Privacy Policy.